Account & Data Deletion Request

Policy Overview

Galah allows users of the Galah POS mobile application and the Galah web platform to request the permanent deletion of their account credentials and associated personal data at any time.

Whether your account was created during collection centre onboarding or provisioned by a cooperative manager, you can initiate a deletion request through the steps outlined below.

How to Request Account Deletion

To request deletion of your account and personal profile data, submit an email request to our support desk:

Official Support Email:

support@galah.africa

Please include the following details in your message:

Registered Username (e.g. david_mlimani)
Registered Phone Number associated with the account
Collection Centre / Cooperative Name
Subject Line: "Account Deletion Request"

Send Deletion Request Email

What Data Will Be Deleted

Upon verification of your deletion request, the following information will be permanently removed from active systems:

Authentication Credentials: Usernames, hashed passwords, session cookies, and JWT access tokens.
Personal Contact Information: Name, phone number, and email address linked to the user account.
Device Identifiers: Mobile device push tokens and active login sessions on Galah POS tablets.

Data Retention & Regulatory Exceptions

Important Notice on Agricultural & Transaction Records: In accordance with Tanzanian commercial regulations, agricultural cooperative audit requirements, and contract law, certain transaction records cannot be immediately erased upon account deletion.

The following operational records will be retained and anonymized rather than permanently erased:

Produce Weighing Records: Historical kilogram measurements, moisture readings, and produce batches previously recorded by the operator.
Farmer Payment & Receipt Archives: Recorded payment amounts, receipt reference numbers, and cooperative reconciliation records required for tax reporting and legal audit compliance.

These records will remain dissociated from your personal credentials and retained strictly for legal compliance and cooperative dispute resolution.

Processing Timeline

1. Acknowledgment: Your deletion request will be acknowledged within 48 hours of receipt.

2. Verification: Our team will confirm ownership via SMS or phone verification with the collection centre manager.

3. Completion: Complete account termination and deletion of personal credentials will occur within 30 calendar days.